Jackson Police is responsible for police services to the city twenty-four hours a day, seven days a week.
We have adopted a service oriented philosophy which embodies principles of public service and citizen input in solving our communities problems. In addition to basic police services, the department provides community based services such as Neighborhood Watch, bicycle patrol, law and safety related education, and child safety seat instruction.
Jackson Police Department is an Internationally Accredited Police Agency with The Commission on Accreditation for Law Enforcement Agencies, Inc., (CALEA®).
"Dedicated to Serving and Protecting the Community of Jackson Missouri"
The purpose of the Jackson Police Department is to provide the citizens of the community of Jackson with state-of-the-art law enforcement services in a timely and efficient manner; to serve all citizens with the highest degrees of professionalism, respect, integrity, and courtesy; to provide emergency response, patrol, and investigation services in a manner designed to protect the innocent, convict the guilty, and maximize the safety of our streets and neighborhoods.
- How can I file a complaint against an officer?
Complaints may be filed at any time against an officer. They can be filed in person, in writing, online or by telephone. Complaints should concisely and specifically describe the conduct of the employee that was found to be improper. Rather than saying an employee was rude, explain how they were rude by providing specific words or phrases. Complaints made be filed anonymous and are investigated; however investigations are less likely to reveal all the facts surrounding an allegation when the investigator is deprived of the opportunity to contact the complainant.
- How can I commend an officer?
You can commend an officer by sending an email or by calling 573-243-3151 and speaking with a supervisor.
- I need to be fingerprinted for employment purposes. Can that be done at your department?
We do not provide fingerprint services. If an employment opportunity requires the applicant to submit fingerprints to state and federal agencies for clearances, please refer to the MACHS website and click on "Search for Fingerprint Location Near You" on their Fingerprint Portal to find a fingerprint service location near you: Missouri Automated Criminal History System (MACHS)
- Who should I report a crime to?
No matter where you actually live, if the crime occurred in City of Jackson Missouri, you need to call the Jackson Police Department. If the crime occurred in another city or in the county, the crime should be reported to the law enforcement agency responsible for that area. Jackson Police have two main numbers you can call. Those numbers are 911 (emergency), and 573-243-3151 (non-emergency). Do not report crimes on our social media pages as they are not monitored after business hours, weekend or holidays.
- When should I call 911?
Call 911 when there is a crime in progress, a fire, a medical emergency, when someone is in physical danger or in other situations in which help is needed immediately.
Although your address will appear on the 911-computer screen when you call, the dispatcher will still immediately ask you your address and the nature of your emergency. This is to verify that the address on the screen is accurate. On rare occasions, the address displayed on the screen is different than the location the caller is actually calling from. Also, the location of cell phone calls do not display on the screen.
If your emergency requires Jackson Police or Jackson Fire Rescue, Jackson Police Communications will take your information and then dispatch a unit. If your emergency involves an ambulance, your call will be transferred to Cape County Private Ambulance Service. This transfer will be instant. The Jackson Police Dispatcher will remain on the line with you until the call is answered by that ambulance service. They will then dispatch Jackson Fire Rescue to that location as well.
It is important that the 911 number not be called for road conditions, general information, to report a non-emergency crime, information, etc. Tying up these lines for non-emergency issues could cost a life.
- If I have a problem but it's not an emergency, whom should I call?
For those situations in which the immediate intervention of emergency personnel is not needed, call 573-243-3151. From time to time major incidents occur where our phone lines become tied up. Not only are dispatchers answering phones, they are also handling radio traffic for emergency service agencies involved. Please be patient.
- How can I check to see if there is a registered sex offender living in my area?
The Missouri State Highway Patrol maintains a list of sex offenders residing in Cape Girardeau County who are required to register under Section 589.400 RSMo. A list of sex offenders is offered as a public service to citizens who may need this information for the protection and well-being of their families. This list contains the names of registered sex offenders who reside in State of Missouri. Go to the Missouri State Highway Patrol Sex Offender Registry.